Start Here — your first day at St. Pierre
The page the ops manager opens first. What the job is in plain words, the six links for today with one sentence each, how to get in, and what "done" means for day one and week one.
1 What this company does, in four sentences
We run Facebook ads and posts that get homeowners to message us about foundation problems. A bot asks for their name and phone number. The moment we have both, we hand that person to a contractor client. The client books the visit and we get paid for every real appointment.
Akash sells to contractors. You run everything else, and you make it provable.
2 Your six jobs
- 1Pages. One Facebook page per state. Keep the list current, get new ones set up right.
- 2Content. One post a day across the pages. One new ad pack a week.
- 3Conversations. Every comment gets a message. Every message gets an answer fast. The bot stays on script.
- 4Handing leads to clients. Name plus phone means the client gets it now, and you can prove it landed.
- 5After the handoff. Did the client call, quote, win the job? Nudge them when they stall.
- 6Problems. Every problem written down once. Anything that happens twice gets fixed for good.
3 The links for today
Open these in this order. The first one asks for a passcode once; after that, everything on it opens.
| Link | What it is | Open it when |
|---|---|---|
| Your cheat sheet | The full guide to your six jobs. Every page you need is linked from here, and the links carry their keys. | Tonight, front to back. Tomorrow, whenever you need a link. |
| The lead board | Every homeowner conversation, by state. "Needs reply" means we owe someone an answer. Click Pipeline or List to change the view. | Every morning by 9:15. |
| The scoreboard | What the ads cost and what they produced, by market and by video. | Every Monday, and before you build anything. |
| The funnel by market | One row per city: how many saw the ad, clicked, talked, gave a phone, got handed over, booked, won. | When something looks slow and you want to see where. |
| The conversation practice sheet | 25 real messages homeowners sent us and what we should have said. You type what you would say. | Before you ever touch a script. |
| The problems board | 49 things that keep breaking, sorted by how often. | End of every day. |
Also on the cheat sheet: the client's own view of their leads, the weekly numbers, and the home page Akash opens every morning.
4 Getting in
- The passcode. Akash gives it to you on the call or in the shared password vault. Type it once on the rooms site; it lasts a day.
- The two keys. The lead board and the sales pipeline each ask for a key once. Your cheat sheet links carry them, so you may never need to type them.
- Your own logins. Facebook Business Manager, GoHighLevel (the messaging system), Supabase (the database's web view), n8n (the automation tool). Akash sends the invites this morning.
- Your computer. Akash hands you a folder. Open Terminal in it and run one command. It installs everything and ends with the words "vault ok: True". That means your Claude can reach every system.
5 Three rules that are not up for debate
- "Delivered" means it is on the client's board. Our own label is never proof.
- "Built" does not mean "running." Check the last run, not the setup.
- Twice is a pattern. The third time something breaks, we build the fix for good instead of patching it again.
Five things always stay with Akash: money, messages sent as him, anything public-facing, giving people access, deleting data. Everything else, do it, write it down, tell him.
6 Your day, three clock points
- By 9:15. Prove yesterday's leads landed with their clients. Empty "Needs reply."
- By 3:00. One message per client, ready for Akash to send.
- At shutdown. Write down every problem you hit today.
7 What "done" means today
- Your computer passes the install check and your Claude can answer "what are the six areas the ops manager owns?"
- You can open all six links above.
- One real thing per job, with your name on it: three page problems logged; the brief for next week's ad pack; five practice-sheet answers plus one stuck conversation explained; yesterday's leads sorted into proven, unproven, stuck; two client messages sent by Akash; ten problems owned, one written down, one fix logged with how to undo it.
- You can say the six jobs and the three clock points back to Akash without looking.
8 What "done" means by Friday
- You ran the 9:15 check alone every day, and saved what you found.
- Every lead this week with a name and phone is proven on a client's board, or has a problem row with your name on it.
- Client messages went out every day by 4:00. No coaching note sat unsent for more than a day.
- The problems board has nobody unowned, and anything that broke three times has a build task.
- The three known page problems are fixed or ruled on.
- One new foundation repair ad pack is built and waiting for Akash's approval.
- Your practice-sheet answers are in, and the two stale monitors are running again.
- You wrote down at least five problems, and at least one turned into a permanent fix.